1bd Frequently Asked Questions

The minimum age to register and play on 1bd is 21 years. This is a strict platform policy, not just a recommendation. All accounts go through identity verification (KYC) to confirm age. Anyone found to be under 21 will have their account suspended immediately and any funds held pending review.

1bd requires a government-issued photo ID and proof of address for KYC verification. Acceptable ID documents include a Bangladeshi National Identity Card (NID), a valid passport, or a driving licence. For proof of address, a recent utility bill or bank statement showing your name and address is accepted. Documents should be clear, unedited scans or photographs.

Standard KYC verification on 1bd is completed within 24 hours of submitting your documents. In most cases it is processed within a few hours during business hours (Bangladesh Standard Time, UTC+6). If additional information is needed, our support team will contact you at the email or mobile number registered to your account.

To reset your 1bd password, go to the login page and click the 'Forgot Password' link. Enter your registered mobile number or email address, and a reset code will be sent to you. Enter the code on the reset screen, then create a new password. If you do not receive the reset message within five minutes, check your spam folder or contact [email protected] for assistance.

No. 1bd strictly allows one account per person. Operating multiple accounts is a violation of our Terms and Conditions and will result in all associated accounts being permanently suspended, with any winnings voided. If you have accidentally created a duplicate account, please contact [email protected] immediately to have the duplicate removed without penalty.

To deposit via bKash on 1bd, log in to your account, go to the Finance / Wallet section, select bKash as your deposit method, and enter the amount you wish to deposit. You will be shown a 1bd merchant bKash number. Send the payment from your bKash app, then enter the transaction ID into the deposit form to confirm. Deposits are typically credited within 5 to 15 minutes.

Nagad deposits on 1bd are usually credited within 5 to 15 minutes after the transaction is completed. If your balance has not updated after 30 minutes, please contact our support team at [email protected] with your Nagad transaction ID and deposit amount. Do not submit the same deposit twice — this can delay resolution.

The minimum deposit on 1bd is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum single deposit limit, though very large deposits may require additional identity verification as part of our standard anti-money-laundering procedures.

The minimum withdrawal on 1bd is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, or Upay. Standard withdrawal processing takes between 1 and 24 hours. Accounts that have not completed KYC verification may experience delays or have withdrawals held until verification is complete.

1bd does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges as per their standard rate schedule. We recommend checking your provider's current fee structure before initiating large transfers.

Yes, 1bd supports withdrawals to select Bangladeshi bank accounts including Dutch-Bangla Bank and City Bank. Bank transfer withdrawals typically take 1 to 3 business days to clear. To add a bank account as a withdrawal method, go to the Finance / Wallet section of your 1bd account and follow the bank transfer setup instructions. A verified account is required.

Yes, 1bd covers Bangladesh Premier League (BPL) matches with a wide range of betting markets. You can bet on match winner, top batsman, total runs, and more. 1bd also covers IPL, T20 World Cup, and international Bangladesh Tigers matches. Head to the Cricket section of the platform for live odds, pre-match markets, and in-play betting options.

1bd offers a welcome bonus to new players on their first deposit. Bonus details — including the match percentage and maximum bonus amount in BDT — are published on the promotions page within your account dashboard. Bonuses are subject to wagering requirements, which must be completed before bonus funds or any winnings derived from them can be withdrawn. Always read the full bonus terms before opting in.

Wagering requirements on 1bd specify how many times you must bet the bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in qualifying bets before requesting a withdrawal of bonus-derived funds. Wagering is tracked automatically in your account. Cricket bets and slot spins both typically count toward wagering, though contribution rates may vary by product.

Yes, 1bd regularly runs seasonal promotions tied to major events in the Bangladeshi calendar. These include BPL season cricket betting offers, Eid deposit bonuses, and Pohela Boishakh specials. Seasonal promotions are announced via platform notifications and email to players who have opted into marketing communications. Log in to your 1bd account and check the promotions section to see currently active offers.

1bd rewards regular players through an ongoing loyalty programme. As you play, you accumulate loyalty points that can be exchanged for bonus credits or used to unlock higher-tier benefits. VIP players receive dedicated account management, faster withdrawal processing, higher deposit limits, and exclusive promotional offers. Contact [email protected] for more information about the current VIP programme structure.

1bd operates as an online casino and sports betting platform serving players in Bangladesh. The platform uses SSL encryption, enforces strict KYC identity checks, and complies with responsible gaming standards including the 21+ age restriction. We recommend all players satisfy themselves with their local obligations before registering. If you have specific concerns, contact [email protected] or consult a qualified legal adviser.

1bd protects all personal and financial data with 256-bit SSL encryption on every connection. Your payment details are handled by PCI-compliant payment processors — 1bd does not store full card or mobile wallet credentials on its servers. Access to account data is controlled by role-based permissions, and all staff are subject to strict data handling policies. Full details are available in the 1bd Privacy Policy.

To request self-exclusion from 1bd, email [email protected] with the subject line "Self-Exclusion Request" and include your registered username. Self-exclusion can be applied for a period of 6 months up to 5 years. During this time your account is fully suspended and you will not receive promotional communications. Requests are prioritised and typically processed within 4 hours.

You can request a deposit limit on your 1bd account by contacting [email protected] with the subject line "Deposit Limit Request". Specify whether you want a daily, weekly, or monthly limit and the maximum amount in BDT. Reducing a deposit limit takes effect immediately. Increasing an existing limit has a mandatory 7-day cooling-off period before the higher limit applies.