1bd Privacy Policy

1.1 Data Controller

For the purposes of this Privacy Policy, 1bd (accessible at https://1bd.im) acts as the data controller in respect of the personal data collected from players and visitors to the platform. When this policy refers to "1bd", "we", "us", or "our", it means the operator of the 1bd platform.

If you have any questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, you can reach us at any time by emailing [email protected]. Please include your registered username in all correspondence to help us locate your account promptly.

1.2 Scope of This Policy

This Privacy Policy applies to all personal data collected through the 1bd website at https://1bd.im, including data collected during account registration, deposits and withdrawals, game play, customer support interactions, and any marketing communications you have opted into. It does not apply to third-party websites linked to or from 1bd, or to the independent privacy practices of payment providers such as bKash, Nagad, Rocket, or Upay — those providers operate under their own privacy policies.

2.1 Information You Provide Directly

When you register an account on 1bd, make a deposit or withdrawal, contact our support team, or participate in a promotion, you provide us with personal data directly. This may include:

• Identity data: Full legal name, date of birth, nationality, and national identification details submitted during KYC verification.
• Contact data: Mobile phone number and email address used to register your account.
• Financial data: Payment method details (e.g., bKash or Nagad mobile wallet number, bank account information for Dutch-Bangla Bank or City Bank transfers) submitted when making deposits or requesting withdrawals. We do not store full card numbers for Visa or Mastercard transactions; those are processed by our PCI-compliant payment partners.
• Verification documents: Copies of government-issued identification (such as a National ID card or passport) and proof of address submitted as part of our KYC process.
• Communications data: The content of any messages, emails, or support chat conversations you have with our team.

2.2 Information Collected Automatically

When you access and use the 1bd platform, certain data is collected automatically through cookies, log files, and similar tracking technologies:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile carrier.
• Usage data: Pages visited, games played, time spent per session, betting history, deposit and withdrawal activity, and clickstream data showing how you navigate the platform.
• Location data: Approximate geographic location derived from your IP address, used to comply with our obligations regarding Prohibited Jurisdictions. We do not use GPS-level location data.
• Cookie data: Session identifiers, preference settings, and analytics markers stored in cookies or similar technologies on your device. See Section 7 for full details on our cookie practices.

2.3 Information from Third Parties

In limited circumstances, 1bd may receive personal data about you from third parties, including:

• Payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who may share transaction status and fraud-flag information with us as part of processing your deposits and withdrawals.
• Identity verification services used to validate documents submitted during KYC checks.
• Fraud prevention and anti-money-laundering (AML) screening services that cross-reference your details against publicly available watchlists.

3.1 Legal Bases and Purposes

1bd processes your personal data on one or more of the following legal bases: performance of a contract with you, compliance with a legal obligation, our legitimate business interests, or your explicit consent. The table below summarises the primary purposes for which we use your data:

3.2 Marketing Communications

With your consent, 1bd may send you promotional emails or SMS messages about new games, seasonal bonuses (such as BPL season offers, Eid promotions, or Pohela Boishakh specials), and platform updates. You may withdraw this consent at any time by contacting [email protected]. Opting out of marketing communications does not affect transactional messages related to your account (such as deposit confirmations, withdrawal notifications, or security alerts), which we will continue to send as necessary.

3.3 Automated Decision-Making

1bd uses automated systems to screen accounts for fraud indicators and to monitor betting patterns as part of our responsible gaming obligations. Where an automated decision results in a material consequence for you (such as account restriction), you have the right to request a human review of that decision by contacting our support team.

4.1 Third Parties We Share Data With

1bd does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data with third parties only in the following circumstances:

• Payment processors: We share the minimum necessary financial and identity data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank to process your transactions securely.
• Identity verification providers: We share identity documents with KYC service providers for verification purposes only. These providers are contractually bound to process data solely on our behalf.
• Game providers: Third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised session data necessary to deliver their games within our platform. These providers do not receive your full identity data.
• Fraud prevention and AML services: We share relevant data with screening services to comply with anti-money-laundering obligations and protect the platform from fraud.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, courts, or regulators when required to do so by law, court order, or other binding legal process. We will notify you of such disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 1bd's business, your personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections.

4.2 International Transfers

Some of our service providers and game partners operate from outside Bangladesh. Where your data is transferred internationally, we ensure that appropriate contractual and technical safeguards are in place to protect your personal data to a standard consistent with this Privacy Policy.

5.1 Retention Periods

1bd retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and legitimate business necessity. The following general retention guidelines apply:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, in line with standard AML record-keeping practices.
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Usage and analytics data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes. Identifiable usage logs are retained for up to twenty-four (24) months.
• Marketing consent records: Retained for the duration of your consent, plus three (3) years after withdrawal of consent to demonstrate compliance.

5.2 Deletion Requests

You may request the deletion of your personal data at any time by contacting [email protected]. Please note that we may be unable to fully delete all data where retention is required by law (for example, transaction records retained for AML compliance). In such cases, we will inform you of the specific data that must be retained and the legal basis for doing so.

6.1 Rights Available to You

As a player on the 1bd platform, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations.
• Right to restriction: You may ask us to restrict the processing of your data in certain circumstances, for example while a rectification request is being resolved.
• Right to data portability: Where processing is based on your consent or on contract performance, you may request that we provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based solely on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on our legitimate interests where you feel your rights and freedoms outweigh those interests.

6.2 How to Exercise Your Rights

To exercise any of the rights listed above, please send a written request to [email protected] with the subject line "Privacy Rights Request". Include your registered username and a description of the right you wish to exercise. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to prevent unauthorised access to your data.

7.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your actions and preferences over a period of time, so you do not have to keep re-entering information each time you visit or navigate between pages. 1bd uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

7.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. These enable you to log in, navigate between pages, and access secure areas of the site. They cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: Help us understand how players interact with 1bd — which pages are visited most, where players encounter errors, and how session flows can be improved. Data collected is aggregated and anonymised.
• Functionality cookies: Remember your preferences such as language settings and display options to provide a more personalised experience on return visits.
• Fraud prevention cookies: Used to identify and prevent fraudulent account activity and protect the security of your account.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified when a cookie is set. Please note that disabling strictly necessary cookies will affect the functionality of the 1bd platform — for example, you may be unable to log in or maintain a session. For instructions on managing cookies in your specific browser, refer to the help documentation provided by your browser's developer.

8.1 Technical and Organisational Measures

1bd takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, loss, destruction, or disclosure. These include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including account credentials and financial records.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role.
• Regular internal security reviews and vulnerability assessments of our platform infrastructure.
• Monitoring and alerting systems to detect and respond to unusual access patterns or potential data breaches.

8.2 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 1bd will take immediate steps to contain the breach and will notify affected players without undue delay. We will provide details of the nature of the breach, the data affected, and the steps we have taken or plan to take to address it.

8.3 Your Role in Security

While we work hard to protect your data on our end, you also play an important role in keeping your account secure. You should use a strong, unique password for your 1bd account, never share your login credentials with anyone, and contact us immediately at [email protected] if you suspect any unauthorised access to your account. 1bd staff will never ask you for your password.

9.1 External Websites

The 1bd platform does not contain links to external third-party websites. However, our payment processing flows may redirect you temporarily to the interfaces of payment providers such as bKash, Nagad, Rocket, or Upay to complete a transaction. Once you leave the 1bd platform, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party service you interact with during these flows. 1bd is not responsible for the privacy practices of external payment providers or any other third-party services.

10.1 Strict 21+ Policy

The 1bd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that your child has registered an account with 1bd or provided personal data to us, please contact us immediately at [email protected]. We will take prompt steps to verify the situation and, if confirmed, delete the relevant account and all associated personal data without delay.

11.1 Right to Amend

1bd reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via a platform notice or direct communication. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of the 1bd platform following notification of any change constitutes your acceptance of the updated policy.

11.2 Contact for Privacy Enquiries

If you have any questions, concerns, or complaints about this Privacy Policy or about how 1bd handles your personal data, please contact our support team at [email protected] with the subject line "Privacy Enquiry". We aim to respond to all privacy-related enquiries within five (5) business days (Bangladesh Standard Time, UTC+6).