Responsible Gaming at 1bd
At 1bd, we believe that gaming should always be fun, controlled, and safe. We provide the tools and guidance every player in Bangladesh needs to keep their experience enjoyable â and to step back when it stops being so.
Understanding Responsible Gaming
Responsible gaming means engaging with casino games, sports betting, slots, and other gambling products in a way that remains entertaining and within your personal, financial, and emotional means. At 1bd, we want every player across Bangladesh â whether in Dhaka, Chittagong, Sylhet, Khulna, or Cox's Bazar â to enjoy our platform as a leisure activity, not as a way to earn income or escape personal problems.
Gambling involves real money and real risk. The outcome of every game, bet, and spin is determined by certified random number generators, meaning results cannot be predicted or controlled by the player. Chasing losses is one of the most common patterns that leads to problem gambling, and it is something 1bd actively works to help players avoid.
Responsible gaming is not about limiting enjoyment â it is about protecting it. When you set a budget before you play, stick to time limits, and treat any winnings as a bonus rather than an expectation, gambling stays in its proper place: a fun, controlled form of entertainment.
Strictly 21+ Only
1bd enforces a strict minimum age requirement of 21 years for all players. This is not a recommendation â it is a firm policy applied to every account on the platform. We conduct Know Your Customer (KYC) identity verification on all accounts, which includes confirming your date of birth against a government-issued document such as a Bangladeshi National ID card or passport.
If an account is found to belong to a person under the age of 21, it will be suspended immediately, all associated funds will be withheld pending investigation, and the case may be referred to the appropriate authorities. If you are a parent or guardian and suspect that a minor has opened an account on 1bd, please contact us at [email protected] without delay.
Protecting Minors
We strongly encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing gambling websites. Keeping login credentials private and logging out of your 1bd account after every session are simple but effective steps to prevent underage access in your household.
- You are spending more money on gambling than you can afford to lose.
- You find it difficult to stop playing even when you intended to quit.
- You are chasing losses â placing further bets to try to recover money already lost.
- Gambling is affecting your sleep, work, relationships, or daily responsibilities.
- You feel anxious, irritable, or restless when you are not gambling.
- You are borrowing money â from friends, family, or financial services â to fund gambling.
- You are hiding your gambling activity from the people around you.
- You have tried to cut down or stop, but found yourself unable to do so.
- Gambling feels less like entertainment and more like a compulsion or obligation.
Contacting Our Responsible Gaming Team
All responsible gaming tools â deposit limits, time-outs, self-exclusion, and reality check settings â can be requested by contacting our support team directly. We process all responsible gaming requests as a top priority, ahead of general customer service enquiries.
How to Submit a Request
- Email us at [email protected] with the subject line matching your request (e.g., "Deposit Limit Request", "Time-Out Request", "Self-Exclusion Request").
- Include your registered username and the specific parameters of your request (e.g., "I want to set a weekly deposit limit of ā§ŗ5,000" or "I want a 30-day time-out starting today").
- Our team will acknowledge your request within 2 hours and confirm activation within 24 hours. For self-exclusion requests, activation is prioritised and typically completed within 4 hours.
Permanent Account Closure
If you wish to permanently close your 1bd account, you may do so at any time by emailing [email protected] with the subject line "Permanent Account Closure". Any remaining balance in your account will be returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay) within 3â5 business days of your request being confirmed. Please note that permanent closure is distinct from self-exclusion â a closed account cannot be reopened, whereas a self-exclusion is time-limited.
Playing Smart at 1bd
Millions of people in Bangladesh enjoy online casino games and sports betting as a safe and entertaining hobby. The following habits help keep gambling enjoyable and under control:
- Set a budget before you start and treat it as the cost of your entertainment â not as money you expect to get back.
- Never gamble with money you cannot afford to lose. Do not use funds earmarked for rent, bills, groceries, or family needs.
- Take regular breaks. Step away from the screen every hour. Continuous, unbroken play leads to poor decisions and higher losses.
- Balance gambling with other activities. Sports, socialising, reading, and other hobbies keep gambling in proper perspective as one leisure activity among many.
- Do not gamble when you are upset, stressed, or tired. Emotional states impair decision-making and make it harder to stick to limits.
- Do not drink alcohol while gambling. Alcohol reduces inhibition and makes it significantly more likely that you will exceed your intended budget or time limit.
- Remember that the house always has a statistical edge. All casino games are designed so that the operator retains a margin over time. Consistent long-term profit for players is not a realistic expectation.
- Treat wins as a bonus, not a baseline. A good session is not something you can expect to repeat on demand. Chasing previous wins is just as harmful as chasing losses.